We are currently not shipping any E-Liquid to the state of Indiana. If you place an order for E-liquid in Indiana we will remove and refund the E-liquid and ship the rest of the order. If you received free shipping and the order total falls below $75 after the E-liquid is removed from the order then shipping fees will be deducted from your refund.
Free shipping
Free shipping offer is for US retail orders over $75.00 before tax and shipping that are to be delivered within the 50 US states. Please select free shipping during checkout.
Shipments
Packages are generally dispatched within 1 business day of receipt of payment and are shipped via USPS, UPS or UPS Mail Innovations depending on the method chosen during checkout with tracking. Packages may or may not require a signature at either ours or the carriers discretion. Whichever shipment choice you make, we will provide you with a link to track your package online.
We pack all shipments Monday- Friday holidays excluded. We do work occasional Saturdays and holidays to ensure timely shipment of packages, orders packaged on these days may or may not be picked up by the carrier depending on their holiday/ weekend schedule.
Shipping fees include handling and packing fees as well as postage costs. Shipping rates will be based upon weight and for Standard and USPS shipping options and rates are outlined in the charts below. For UPS shipping options the charges will be calculated at checkout based upon the weight of the package and the distance to destination. 10% extra product weight is added to each item to account for a packaging material for shipping. We reserve the right to package and send your order in one or more shipments depending on the weight and shipping categories as we see fit.
Effective 1-23-17 USPS rates have gone up again and we have had to increase our shipping charges.
Total Weight Price
0oz - 8oz $2.99
8oz - 13oz $3.99
Priority Shipping
Total Weight Price
13oz - 16oz $6.99
16oz - 32oz $8.99
32oz+ $10.99
Shipping Times (Estimated)
All shipping times are estimated, only UPS next day and UPS second day services will guarantee time in transit. For delays on your shipments please contact the carrier.
Standard 2-7 Business days (snail mail delivered by USPS)
USPS Priority 2-4 Business days
USPS Delivery days are Monday - Saturday
California orders please allow 1 extra business day for delivery due to legal compliance.
UPS Ground 1-8 Days
UPS 3 Day
UPS Second Day guaranteed to be delivered within 2 business days if order is placed by 2:00 pm Pacific time (weekends & holidays excluded)
UPS Next Day Guaranteed to be delivered within 1 business days if order is placed by 2:00 pm Pacific time (weekends & holidays excluded)
UPS Delivery days are Monday - Friday
APO/FPO
We do ship orders to all APO/FPO addresses. Due to restrictions in place by the US Postal Service we are unable to ship batteries or e-liquid to any APO or FPO addresses. If you have these items in your cart during checkout you will not have any shipping options available for your order. Please see the following link for further information.
https://about.usps.com/postal-bulletin/2012/pb22350/html/updt_002.htm
International Shipping
We offer international shipping to Canada at a cost of $14.99. Please note that we do not currently ship batteries or E-liquid to Canada. All Canadian orders that contain batteries will have their batteries or E-liquid removed from the order and you will be refunded for the cost of the batteries.
Insurance
Insurance against loss or damaged packages is included on all UPS and USPS Priority shipments. Insurance ends once the package is marked delivered by the perspective carrier.
For any issues with your package please contact the shipping carrier and follow the instructions they provide. To file a USPS claim please visit the following link or the phone number below https://www.usps.com/help/claims.htm
USPS® Customer Service
Call 1-800-ASK-USPS® (1-800-275-8777) to file a claim
Hours of Operation
Monday - Friday 8 AM - 8:30 PM ET
Saturday 8 AM - 6 PM ET
To file a UPS claim please visit the following link or the phone number below https://wwwapps.ups.com/webClaims/create?loc=en_US UPS®
Customer Service 1-800-742-5877(1-800-PICK-UPS®)
Standard, International and USPS First Class shipment do not carry insurance of any type.
Tracking
Once your order has been shipped, the tracking number will be emailed address used to register your account. This information can also be viewed when logged into your account in the "my account" page.
Please do not be alarmed if the delivery confirmation for your package has not updated in a few days. USPS delivery confirmation does not update until the package has reached a sort facility or your local post office. There are no updates in between. All delivery issues should be addressed with your local post office. Find your local post office here.
USPS & UPS offer speedy and reliable service at a low cost. However, they can and will occasionally make the mistake of misrouting a package. Unfortunately, these errors are out of our control and we are not responsible for errors or delays by USPS or UPS.
Incomplete or Incorrect Address Submissions
Please review your shipping address carefully when placing an order. We may every attempt to correct errors before the order ship but sometimes the errors will get by. Errors in the shipping address will cause orders being delivered to the wrong address, delays in transit times or returned orders. Once a standard shipment is returned to us we are required to pay return shipping which will be passed on. Once order ships with either Standard or USPS shipping options we cannot change the address or reroute the shipment. If you select UPS Ground, UPS 3 Day, UPS second Day or UPS Next Day services the address can be changed before delivery but UPS requires a $12.50 charge that must be paid before we can request the address change. If we are not contacted before the package arrives back to us, upon receipt of the package the order will be refunded minus the 2 way shipping costs as well as a 15% restocking fee. If we are contacted by you and you choose to reship the order we will send back the order to the updated shipping address once the 2-way shipping fees are paid. Alternatively to speed up the delivery time for errors on shipping you can place the order again while the shipment is being routed back to us, once we receive the original package back we will refund the order minus the shipping fees we incurred and we will waive the 10% restocking fee.
Replacement Parts/ Warranty replacements
ALL replacement shipments and warranty shipments are shipped using the Standard shipping option.
Order Cancellation
Order cancellation requests must be made through our contact form with the subject heading 'Cancel Order Request'. Attempting to cancel an order in any other way may result in a delay or missed cancellation request. If the shipment has been prepared or has any status other than 'payment accepted' it may not be possible to cancel the order. A 10% fee will be applied for all order cancellations.
Returns
We have a 14-day return policy on new unopened merchandise from the date of shipment. You may return merchandise at any time during the 14 day period. Some items such as electronic mods and charges carry additional warranties against manufacturer defect from 30 days and will be listed on the products page. ALL WARRANTY RETURNS MUST INCLUDE ALL ACCESSORIES AND ORIGINAL PACKAGING. It is your responsibility to inspect all of your items upon receipt of the shipment. Any claims for DOA, missing parts or damage must be reported within 48 hours of receipt of goods according to the tracking info. There will be no exceptions to this policy, making statements like 'I just noticed it', or 'I just now opened the item' or 'I didn't notice it earlier' or 'I didn't know', or 'I was on vacation/out of town' will not change the enforcement of this policy. We do not guarantee compatibility between items. If you have any questions about compatible please ask before placing your order. We will not accept returns due to incompatibility. No refunds will be given on any used merchandise or any of the following items: e-juice, batteries, cartomizers, atomizers, replacement coils, mesh, drip tips, wick or wire. All other merchandise must be in new unopened condition to be eligible for a refund. A 15% restocking fee will be applied to merchandise returns. The customer is responsible for return shipping. We are not responsible for lost or damaged packages. When returning items please carefully package the contents and we suggest using an insured shipping option. All returns will be inspected upon receipt. If the items do not meet the return criteria no refund will be given. Any items that fail to meet the return criteria will have the option to be returned to you at the expense of actual shipping charge in both directions. If payment for both the return shipment and shipment back are not received within 30 days the items will be considered abandoned. Shipping charges will not be refunded. All returns must have prior written authorization. To request authorization please use our contact form and choose the subject heading 'RMA Request'. All returns that do not have prior authorization or require a signature will be rejected.
Send all returns to:
White Lightning USA, LLC.
10615 BEACH BLVD JACKSONVILLE,
FL 32246 US
